|
RETURN POLICY
AND TERMS OF USE
ACCEPTED PAYMENT
- Paying online is safe and simple. We accept MasterCard/Visa,
American Express, and PayPal
for your purchases. Sales Tax No sales tax will be charged
if the delivery address is located out of
the state of Virginia. All deliveries in Virginia will be
charged the appropriate sales tax on
merchandise.
- Prices subject to change without notice.
- We make every effort to ship out your order within 24-48
hours, we use UPS to ship out all merchandise.
WARRANTY
All Kids Lamps LLC warrants their products to be free from
defects in materials and
workmanship, for a period of 30 days from the date of purchase.
Should this product prove to
be defective at any time during the warranty period All Kids
Lamps LLC will replace it without
charge. Any replacements will be handled according to All
Kids Lamps LLC return policy.
-Due to the nature of handcrafts, all color and measurements
may vary slightly. Revisions: All
Kids Lamps LLC reserves the right to modify, suspend or discontinue
any product on the All
Kids Lamps website. Including, the availability of any product
and/or feature.
MERCHANDISE CLAIMS AND RETURN POLICY
All Kids Lamps LLC will only take back and issue credit for
NEW merchandise (never installed
or used for display) in salable condition which was purchased
within the last 3 months.
Merchandise must be returned complete and undamaged in the
original boxes with all the original
packaging material. Upon a confirmed/approved arrival of your
return, we check if there is a RMA
number attached to the returned merchandise and if its valid,
if so we will process the
merchandise for a full refund, return shipping costs are the
customer's responsibility.
RETURN INSTRUCTIONS
The return request must be sent to us in writing. Please email
our Customer Service Department
at sales@allkidslamps.com or go to our contact
page with the following information:
On top of email: requesting a refund or
exchange:
1. Order number
2. Product number and/or name
3. Reason for return
4. Note type of return (Refund, Exchange, Replacement)
5. Your Phone Number
We will reply via email with a Return Material Authorization
number (RMA#), which MUST be
issued prior to Allkidslamps.com accepting any returns. Packages
without an RMA number
cannot be accepted at our warehouse. Please return items in
their original box. Include the
original packing slip, copy of the receipt that you received
via email, exchange or refund
instructions and the RMA number. The RMA number should also
be clearly visible and on the
shipping label. All returned merchandise must be properly
packed, and must be returned to All
Kids Lamps LLC within 5 days of issuance of the RMA. Return
shipping costs are the
customer's responsibility.
If merchandise is not received by All Kids Lamps LLC within
30 days of the RMA date, the
RMA will be canceled. NO CREDIT WILL BE ISSUED UNLESS THE
RETURN
INSTRUCTIONS HAVE BEEN FOLLOWED AND THE MERCHANDISE HAS BEEN
RETURNED TO ALL KIDS LAMPS LLC. CREDIT WILL BE APPLIED TO
CUSTOMERS ACCOUNT. NO REFUND CHECKS WILL BE ISSUED.
Customer is responsible for paying all
outbound and return freight except in the following circumstances:
-Error or miss-shipment is the fault of All Kids Lamps LLC
- Defective product received by customer within the past 30
days
- Merchandise damaged in shipment and received by customer
within the past 5 days.
Where do I send
the returns?
Please arrange to have packages shipped back to the address
emailed to you with your
authorized RMA number. You may use UPS, FedEx or USPS.
When will I receive my exchange or refund?
Once the package is picked up from your location, it could
take UPS or FedEx one to two
weeks to return the item back to our warehouse. We will exchange
or issue credit within 14
business days of receiving items with authorized RMA numbers.
Please note that credit card
refunds may not appear until the following billing cycle.
DAMAGED MERCHANDISE
All Kids Lamps must be notified within 3 days of customers
receipt of merchandise damaged in
shipment. An RMA number will be issued at that time, you must
follow the Return Instructions
above. After the damaged merchandise has been inspected, a
replacement will be shipped, unless customer requests otherwise.
LIABILITY
Seller shall not be liable for failure to deliver or delays
in delivery for causes beyond seller's
control. All Kids Lamps LLC. cannot be held responsible for
any damage or injury to a person or
property resulting from the use of any item sold by All Kids
Lamps LLC. All Kids Lamps LLC
shall in no event be responsible for any incidental or consequential
damages rising from the use
our products.
Links to third party sites
The All Kids Lamps LLC Web Site may contain links to other
Web Sites (Links). The Linked
Sites are not under the control of All Kids Lamps LLC and
All Kids Lamps LLC is not
responsible for the contents of any Linked Site, including
without limitation any link contained in a
Linked Site, or any changes or updates to a Linked Site. All
Kids Lamps LLC is not responsible
for webcasting or any other form of transmission received
from any Linked Site. All Kids Lamps
LLC is providing these links to you only as a convenience,
and the inclusion of any link does not
imply endorsement by All Kids Lamps LLC of the site or any
association with its operators.
Copyright
- This web site is expressly owned and operated by All Kids
Lamps LLC. Unless
otherwise noted, all design and content appearing on http://www.allkidslamps.com
are
copyrights, trademarks, and/or intellectual property that
are owned, controlled, or licensed by All
Kids Lamps LLC.
Disclaimer:
All Kids Lamps LLC's lighting is for display only, these are
NOT TOYS.
|
