Terms and Conditions
PAYMENT - We accept MasterCard/Visa, American Express, and PayPal for your purchases. Paying online is safe, secure and simple.
SALES TAX - No sales tax will be charged if the "bill to" address is located out of the state of Virginia. All "bill to" addresses in Virginia will be charged the appropriate sales tax on merchandise.
PRICING - Prices subject to change without notice.
WARRANTY - All Kids Lamps warrants their products to be free from defects in materials and workmanship, for a period of 30 days from the date of purchase. Should this product prove to be defective at any time during the warranty period All Kids Lamps will replace it without charge. Any replacements will be handled according to All Kids Lamps' return policy. Note - due to the nature of handcrafted products, all color and measurements may vary slightly.
REVISIONS - All Kids Lamps reserves the right to modify, suspend or discontinue any product on the All Kids Lamps website. Including, the availability of any product and/or feature.
MERCHANDISE CLAIMS AND RETURN POLICY - All Kids Lamps will only take back and issue credit for NEW merchandise (never installed or used for display) in salable condition which was purchased within the last 3 months.
RETURN INSTRUCTIONS-Merchandise must be returned complete and undamaged in the original boxes with all the original packaging material. Upon a confirmed/approved arrival of your return, we check if there is a RMA number attached to the returned merchandise and if its valid. If so, we will process the merchandise for a full refund, however, there is in most cases a 25% restocking fee on the cost of the product, and return shipping costs are the customer's responsibility. The return request must be sent to us in writing.
Please email our Customer Service Department at firstname.lastname@example.org or go to our contact page with the following information: On top of email: requesting a refund or exchange:
1. Order number
2. Product number and/or name
3. Reason for return
4. Note type of return (Refund, Exchange, Replacement)
5. Your Phone Number
We will reply via email with a Return Material Authorization number (RMA#), which MUST be issued prior to Allkidslamps.com accepting any returns. Packages without an RMA number cannot be accepted at our warehouse. Please return items in their original box. Include the original packing slip, copy of the receipt that you received via email, exchange or refund instructions and the RMA number. The RMA number should also be clearly visible and on the shipping label. All returned merchandise must be properly packed, and must be returned to the warehouse address provided by All Kids Lamps within 5 days of issuance of the RMA. Return shipping costs are the customer's responsibility. If merchandise is not received within 30 days of the RMA date, the RMA will be canceled.
NO CREDIT WILL BE ISSUED UNLESS THE RETURN INSTRUCTIONS HAVE BEEN FOLLOWED AND THE MERCHANDISE HAS BEEN RETURNED. CREDIT WILL BE APPLIED TO CUSTOMERS ACCOUNT. NO REFUND CHECKS WILL BE ISSUED.
Customer is responsible for paying all outbound and return freight except in the following circumstances:
- Error or miss shipment is the fault of All Kids Lamps
- Defective product received by customer within the past 30 days
- Merchandise damaged in shipment and received by customer within the past 5 days.
Where do I send the returns? Please arrange to have packages shipped back to the address emailed to you with your authorized RMA number. You may use UPS, FedEx or USPS.
When will I receive my exchange or refund? Once the package is received at the warehouse. We will exchange or issue credit within 14 business days of receiving items with authorized RMA numbers.
Please note that credit card refunds may not appear until the following billing cycle. DAMAGED MERCHANDISE All Kids Lamps must be notified within 3 days of customers receipt of merchandise damaged in shipment. An RMA number will be issued at that time, you must follow the Return Instructions above. After the damaged merchandise has been inspected, a replacement will be shipped, unless customer requests otherwise. LIABILITY Seller shall not be liable for failure to deliver or delays in delivery for causes beyond seller's control.
DISCLAIMER OF LIABILITY - All Kids Lamps cannot be held responsible for any damage or injury to a person or property resulting from the use of any item sold by All Kids Lamps. All Kids Lamps shall in no event be responsible for any incidental or consequential damages rising from the use our products.
All lighting products sold on All Kids Lamps are for display purposes only, these are NOT TOYS.
LINKS TO THIRD PARTY SITES - The All Kids Lamps Web Site may contain links to other Web Sites (Links). The Linked Sites are not under the control of All Kids Lamps and All Kids Lamps is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. All Kids Lamps is not responsible for webcasting or any other form of transmission received from any Linked Site. All Kids Lamps is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by All Kids Lamps of the site or any association with its operators.
ERRORS - Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and All Kids Lamps reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
COPYRIGHT - This web site is expressly owned and operated by Bright Light Partners, LLC dba All Kids Lamps. Unless otherwise noted, all design and content appearing on http://www.allkidslamps.com are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Bright Light Partners, LLC.